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Questions and answers

How do I get in touch with customer service?

You can contact customer service through e-mail. Please use our contact form

Do you have any discounts in your online store?

Yes, we do! The first bottle is sold at an introductory price with 40% discount.

How do I pay for the products?

You can choose between invoice or card payment in checkout. Card payment: Further deliveries will automatically be charged to your card when the order is shipped. Invoice: When we ship your products, we also send you an invoice by e-mail with a 14-day payment deadline from the issue date.

Can I order for more than one person?

Yes, of course you can!

What are the delivery times?

When we receive your order, the product will normally be sent from our warehouse within 2-3 business days. The package will be sent as a letter with Posten Norge, who operate with a delivery time of 3-5 business days. The package should therefore arrive within 3-8 business days. The package fits in most mailboxes. With subsequent deliveries, you will receive your regular delivery just before you run out of product.

How does the subscription work?

We sell our products as a subscription with no binding period. After one month, the next delivery containing 2 months' consumption will be sent at market price. Further deliveries will be shipped every two months. Should you wish to change, cancel, or pause a delivery from us, this must be done before the invoice deadline expires. The deadline is 14 days before your next planned delivery.

When purchasing a 3-month package, deliveries will be shipped every three months.

Can I pause, change, or stop the regular deliveries?

Of course you can make changes to your product deliveries. You can pause your subscription, change the next shipment date, or cancel the agreement. This must be done within 14 days before your next planned delivery and is done by contacting customer service.

How does a single purchase work?

With single purchases, you will not receive more deliveries from us until you place another order or contact customer service.

Which laws does Good For Me comply with?

Good For Me complies with the current laws and regulations set by the Norwegian government. The Norwegian Food Safety Authority is the public authority that regulates the food and nutrients market. The Norwegian Food Safety Authority is available at www.mattilsynet.no.

Right of cancellation

According to the Cancellation Act, you have a 14-day unconditional right of cancellation from the day you receive the product. The right of cancellation means you have the right to cancel your order and return unused products by contacting customer service or use the cancellation form (at the bottom of the order confirmation e-mail) when you complete an order. You are responsible for covering shipping costs in the event of a return.

The right of cancellation is only valid for single purchases and the first delivery of a subscription. For further subscription deliveries, the cancellation deadline of each invoice is valid.

Return of products

The Cancellation Act gives you a 14-day unconditional right of cancellation from the day you receive the product of your first delivery. The right of cancellation means you have the right to cancel the purchase and return an unopened product. For the right of cancellation to be valid, the product must be returned to us in the same condition as you received it. When using the right of cancellation, you are responsible for covering the return postage costs. A right of cancellation form is included in the order confirmation you received with your first purchase.

The subsequent products in the subscription agreement are identical to the first item. Thus, there is no right of cancellation and return on the products you receive after the first delivery. Should you not want more deliveries, you must cancel within 14 days before your next delivery. The date of your next delivery can be found both on your invoice and the delivery note. If the cancellation deadline has expired, the change will not be effective until the next delivery. Deliveries returned to us as cash on delivery will not be picked up.

Is there an age limit on purchasing products from you?

Yes, you must be 18 years or older to order products from us. When you complete a purchase, you confirm you are over the age of 18 and that you have read and accepted the terms of purchase.

Where can I find the terms?
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